The stashcat® Messenger is a communication service offered by stashcat GmbH, based in Hannover, Germany. The service is aimed at companies and public authorities that can use the messenger internally within the organization and across departments. All relevant data protection regulations, in particular the regulations of the German Telemedia Act (TMG) and the General Data Protection Regulation (EU-DSGVO) are observed. In the following, we would like to inform you about the type, scope and purpose of the processing of personal data within stashcat®. With regard to the terminology used, e.g. “processing” or “controller”, we refer to the definitions in Art. 4 of the General Data Protection Regulation (DSGVO).
The provider of this offer (hereinafter “provider”) is responsible for data protection:
In the case of data protection concerns, please contact stashcat GmbH directly, naming them sufficient information to identify you personally (e.g. name, e-mail address, name of your institution).
You can contact the provider for data protection issues at this email: firstname.lastname@example.org
The stashcat GmbH is supported and advised by an external data protection officer for the optimal implementation of the legal data protection requirements. This is:
Sebastian von der Au
IT management consultancy Floß GmbH
Telephone 05423 / 96490-0
Fax 05423 / 96490-60
stashcat GmbH uses the services of processors to provide the stashcat® Messenger.
A list of the processors and the processing activities can be found under point 6.
The Provider provides a software (hereinafter “stashcat®”) accessible via the Internet (web application/desktop application/mobile applications for iOS and Android), which enables direct messenger communication between users. The following explains who is affected by this data processing and in what way, to what extent and for what purposes this data processing takes place. The persons affected by the data processing are the users of the stashcat® communication platform (hereinafter “Users”). These are usually:
The Messenger stashcat® is available as a web interface in the browser, as a desktop application for Windows or Mac as well as a mobile app for iOS and Android. With the integrated real-time messenger, direct communication is possible via the platform. There is an integrated file storage that can be used by each user as a personal cloud. A separate account is created for each user with the appropriate authorization level, which entitles them to use the platform. Voice and video telephony is also possible. There is no recording of voice and video calls. Messages can be translated or provided with a location.
The following types of personal data are processed:
Web server log files
E-mail log files
When using the map service from Mapbox:
When using Apple’s map service (Apple Maps on iOS devices) as specified by the service provider at a minimum:
When using IBM Watson translators:
stashcat GmbH does not use any purely automated processing processes to bring about decisions – mincluding profiling – with regard to users of the stashcat® Messenger service.
As already described above, the messenger stashcat® is mainly used in companies and public authorities. The purpose of providing this communication platform is to enable direct and secure communication between users and their organizations within closed communication areas. In addition, the complete company or authority structure can be mapped on the basis of channels. The goals are to accelerate communication paths, shorten service routes, cross-departmental collaboration, and simplify file management.
Usage metadata is used to enable fail-safety and other technically smooth service provision. We also use data collected from users to inform them about technical updates and security alerts, and to manage and process support and other user messages to us.
In addition, we inform users about other purposes of processing when collecting the respective data.
Insofar as we obtain consent directly from the data subject for processing operations of personal data, Art. 6 (1) lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis.
When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. For example, in the case of its Messenger products, stashcat GmbH bases the processing on the legal basis of the contract if the service is to be used in an institution (company, school, public authority or similar) and the said institution concludes a contract processing agreement with stashcat GmbH for the purpose. In this case, consent to the processing of their personal data is obtained from the members, employees or other relatives of that institution in accordance with Art. 6 para. 1 lit. a DSGVO.
Insofar as processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Art. 6 (1) lit. c DSGVO serves as the legal basis. Examples of this are the retention of data for tax purposes or if there is an obligation to hand over data due to police investigation procedures.
In the event that vital interests of the data subject or another natural person make it necessary to process personal data, Art. 6 (1) (d) DSGVO serves as the legal basis. An example of this would be if the protection of the physical integrity or life of a person makes data processing necessary.
If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not override the former interest, Article 6 (1) lit. f DSGVO serves as the legal basis for the processing. For the stashcat Messenger Service, stashcat GmbH processes your data, for example, on the basis of the legitimate interest to carry out measures for the improvement, development and for the security of the Messenger Service. Furthermore, stashcat GmbH has a legitimate interest in carrying out data processing, if necessary, in order to be able to assert legal claims or defend itself in the event of legal disputes.
In accordance with legal requirements, stashcat GmbH as well as its processors implement and maintain a range of technical and organizational measures to protect the personal data of the users of the Messenger. These measures are taken in the sense of Art. 32 DSGVO, taking into account the state of the art, the cost of their implementation and the nature, scope, circumstances and purposes of the processing, as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons. These measures are intended to ensure a level of protection for the personal data of Messenger users that is appropriate to the risk.
The stashcat Messenger service is provided in a secure high-security data center in Germany. The users’ communication data usually remains within the jurisdiction of the EU’s General Data Protection Regulation (GDPR). Only with regard to the use of the translation service and the location service in Messenger can it not be completely ruled out that a data transfer to the USA takes place via our service provider IBM (as part of the IBM Watson Language Translator implemented at stashcat) or Apple Maps and Mapbox (as map service for the locations). More detailed information on this can be found under points 6 and 7. The data center has the highest standards for failure and access security.
For the provision of stashcat®, stashcat GmbH uses the services of order processors. These are contractually bound and subject to the instructions of stashcat®. The processors of stashcat GmbH for the provision of the Messenger service are:
Furthermore, data transfers to third parties only take place insofar as stashcat GmbH is required to comply with laws, legal procedures or a justified request from authorities or third parties. Other data transfers to third parties do not take place.
All data collected in stashcat is processed on hosting servers located in Germany to ensure trouble-free use of the platform. As a rule, there are no data transfers to foreign countries, neither to companies nor to private individuals. Only when using the translation service from IBM, as well as when using the map service from Mapbox or Apple, as well as Pipedrive CRM (customer management), it cannot be completely ruled out that a transfer of personal data to third countries (primarily the USA) takes place. The use of these services is optional.
In the event of data transfer to the USA, IBM Deutschland GmbH relies on the EU standard contractual clauses with regard to the parent company and sub-processors. In addition, supplementary safeguards of a technical, organizational and contractual nature, such as encryption, access controls and assurances of notification of the data controller in the event of a request from an investigative authority, are also implemented. This is set forth in the December 2020 Update to the Appendix on Additional Safeguards to EU Standard Contractual Clauses (EU SCCs): https://www.ibm.com/support/customer/csol/terms/?id=dpl#detail-document. For this reason the use of the IBM Watson Language Translator is considered provisionally applicable after a risk assessment by stashcat GmbH.
applicable for the time being, whereby the legality aspects are subject to repeated review.
After the risk assessment has been carried out, it is therefore assumed that these measures can be assessed as complementary safeguards in the sense of the Schrems II judgment. Consequently, the protection of personal data is currently considered to be sufficiently ensured and the service can be used in compliance with the law.
At Pipedrive OÜ, reference is also made to EU standard contractual clauses with regard to possible data exchange with the parent company or with subcontracted processors. Further supplementary guarantees are currently being examined to determine whether they can be implemented. For this reason, the use of IBM Watson Language Translator as well as Pipedrive CM is deemed provisionally applicable after a risk assessment has been carried out by stashcat GmbH, with the legality aspects being subject to repeated review.
If a user leaves the organization and deletes his or her stashcat® account, all personal data will be deleted at the same time. Basically, personal data will be deleted accordingly upon request/instruction of the user/organization/administrator. The users themselves have the possibility to delete their uploaded files in the personal file storage independently.
An anonymization of the account cannot be made by the users themselves, because otherwise the assignment of the users on the platform would not be possible. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. I.e. the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for reasons of commercial or tax law.
User data will be deleted after deletion of the account. Chat content can be deleted automatically by the user himself or by deletion deadlines defined by the school.
When using the map service from Mapbox, the IP address is deleted by this service provider after 30 days. Only random longer storage up to 36 months for the purpose of usage analysis for the improvement of the API.
The data collected by the Apple map service is subject to a standard deletion period of two years.
Users of the stashcat messenger service have rights as data subjects of the processing of their personal data, which they are entitled to in particular according to Art. 15-21 DSGVO. They can assert these as individual users against stashcat GmbH. However, if another organization (public authority, company, school, or similar) establishes stashcat Messenger as a communication platform within the organization, stashcat GmbH is usually the processor of this organization. In this case, you can assert these rights directly with this organization.
Your data subject rights as a user of the Messenger are:
Right to information
In accordance with the legal requirements, you have the right to request confirmation free of charge as to whether and which personal data relating to you is being processed. Furthermore, you may request a copy of the data in accordance with the legal requirements.
Right to rectification of your data
You have the right to request the correction of inaccurate personal data concerning you in accordance with the legal requirements. Likewise, you have the right to request the completion of incomplete data in accordance with the legal requirements.
Right to erasure and restriction of processing
They have the right to demand the immediate deletion or at least the blocking of their personal data in accordance with the legal requirements.
Right to data portability
You have the right to obtain the personal. Data in accordance with the legal requirements in a structured, common and machine-readable format or to request the transfer of this data to another responsible party.
Right to revoke your given consent
Insofar as the processing of your personal data is based on your consent, you have the right to revoke this consent at any time. Please note here that the revocation of your consent may mean a complete deletion of your user account, depending on the reference.
Right to object
Where data processing is based on legitimate interest pursuant to Article 6(1)(f) DSGVO, you have the right to object at any time to the processing of personal data relating to you on grounds relating to your particular situation. In the event of an objection, the controller will check whether interests worthy of protection for the processing outweigh your interests, rights and freedoms, e.g. in the assertion, exercise or defense of legal claims. In the event of an objection relating to direct marketing, the objection will always be met immediately and processing will cease.
If you wish to exercise your data protection rights directly against stashcat GmbH or have other data protection-related concerns in the context of stashcat Messenger, you can reach us at the e-mail email@example.com. Otherwise, contact your organization (public authority, company, school or similar) directly, provided that it has established our Messenger as a communication platform. stashcat GmbH will then support the organization concerned in implementing the data subject rights in accordance with the legal requirements.
In the event of violations of data protection law, the data subject shall have a right of appeal to the competent data protection supervisory authority. The competent supervisory authority is usually the one in the federal state in which the data processing company has its registered office. The supervisory authority responsible for our company in matters of data protection law is:
The State Data Protection Commissioner of the Federal State of Lower Saxony.
Telephone: 0511 120-4500