AXTRA GmbH & Co. KG
Number of users: 100 - 500
Location: Essen, Germany
Sector: Logistics, freight forwarding, transportation
A passion for logistics - this has applied equally to AXTRA for over a decade on journeys in the region, in Germany and in the surrounding countries. AXTRA's high quality standard is not only due to its ultra-modern and safe equipment, but also to its professional and friendly staff, who make the transports a success. When it comes to communication, Axtra relies on the GDPR-compliant High Secure Messenger stashcat, which connects all employees in the office or in the truck.
www.axtra.de
Axtra GmbH & Co. KG"stashcat impressed us with its simple channel function, the practical file storage options and the user assignment via email instead of phone number. Another great feature for us in the office is the desktop version, where we can simply drag and drop documents into the chat."
Why the logistics industry loves stashcat
Especially in industries that work across national and continental borders as a matter of course, breaking down the language barrier is a massive advantage. An easy-to-use solution that is integrated into the communication tool saves you and your teams working time every day. Translate foreign-language messages into your set language with a single click.
This makes it even easier for you to communicate with customers and partners abroad, drivers and subcontractors, for example.
A picture is worth a thousand words: the information content of location information can be enormous. Your driver has broken down on the hard shoulder and the next delivery is delayed? No problem: with just one click, the location is shared with the scheduling department, for example.
This means that any delays can be estimated directly and daily planning can be adjusted. Even if no customer likes receiving their goods later than planned: Fast and secure information distribution helps to keep annoyance to a minimum and everyone can (re-)plan better.
Damage documentation can be so simple: Our customers use stashcat, for example, to document vehicle damage directly and on site and pass the information on to the relevant departments - without any time delays. This means they can be forwarded to the insurance company immediately and processed and settled as quickly as possible.
With video telephony, you can also get a precise picture of the damage and give further instructions from anywhere.
Axtra GmbH & Co. KG"Today, we use stashcat® for communication among the workforce, for scheduling with the drivers and for coordination with customers. We can keep everyone up to date and share the latest information."
After arriving at the warehouse, two more parcels are to be loaded than initially planned. The driver passes the information on to the dispatcher.
The scheduling documents are adjusted in the office and resent to the driver who is already on the road. The file repository is used for updating and transmission.
The dispatcher confirms the adjustments and the delivery window in a chat with the customer and the driver. The customer is therefore directly involved in the communication so that changes are communicated immediately.
The driver informs the customer that the delivery window can be kept despite the traffic jam. The driver documents the delivery of the goods at the customer's premises.
