Knowledge Base

I have forgotten my password. How do I reset it?

stashcat has an account password and an encryption password. Depending on which password you want to reset, please perform the corresponding follow step:

  1. Account password: You can reset your account password via the Forgot account password link on the following website:

    If you do not receive an account password reset email, please check the following:
    1. The e-mail address you enter must be the e-mail address with which you are registered.
    2. Please check the spam or junk folders of your email inbox. Since the reset email is sent system-side, some email programs might categorize you as spam.

  2. Encryption password: You can reset your encryption password after logging in to the web client using the Forgot encryption password? button.


If you reset your encryption password, you will have to request a new key from the people you are talking to in order to read the content.

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